EXPECTED OUTCOME-
Participants will have good understanding of the processes for conflict management through mediation for application in the workplace.
MODULE 1 – CONFLICT
Understanding conflict
Multiple levels of conflict
Nature of Conflict
Causes/Sources of disputes and Conflicts
MODULE 2- ATTRIBUTES OF AN EFFECTIVE MEDIATOR
Attributes
Skills needed to mediate
Techniques to instil trust
5 Habits of highly effective conflict resolvers
Active Listening Skills
Communication techniques
Cultural Aspects Influencing Conflict Resolution
Attributes of an effective conflict mediator
MODULE 3 – CONFLICT MANAGEMENT TECHNIQUES
Prevention
Techniques to manage conflict:
Conflict Analysis
Tools for Conflict Analysis
Develop a conflict map
Power
Levels of Intervention
Cooperative problem solving
Negotiation
Mediation
Facilitation
Arbitration
MODULE 4 – STRATEGIES TO MANAGE CONFLICT / CONFLICT RESOLUTION
Methods of Conflict Resolution
Approaches to Conflict Resolution Strategies
MODULE 5 – NEGOTIATIONS
General Principles
Negotiation Strategies
The Principles of Interest-Based Bargaining
Stakeholders in Negotiations
Communication in negotiations
Behaviour and Tactics in Negotiation
Negotiation Outcomes
Formalise and evaluate the agreement
MODULE 6-MEDIATION PROCESS
Purposes of mediation
Mediation Principles and benefits
Stages of mediation
FAMILY LAW MODULES (INCLUDES ROLE PLAYS IN EACH SESSION):
MODULE 7 – THE EFFECT OF CONFLICT ON CHILDREN
MODULE 8 -MEDIATION AND THE CHILDREN’S ACT 38 OF 2005
MODULE 9 – PARENTING PLANS
MODULE 10 – THE DIVORCE PROCESS IN SOUTH AFRICA
MODULE 11 – MARITAL REGIMES
MODULE 12 – MAINTENANCE
