Conflict situations are a major feature of our current reality and conflicts are common in the all situations where people, employer and employees, organisations, business and government departments interact with one another. Conflict management and negotiation skills are critical in all inter-personal, employment and civil conflict environments and crucial for effective communication skills.
We invite you to become highly skilled in the exciting principles, processes, and techniques of conflict management and negotiations.
This course will provide you with tools for lasting problem solving which will equip you to effectively deal with different types of conflict.
Through this Conflict Management, conflict resolution and negotiation training with the focus on Mediation Training you will gain understanding of the main causes of conflict, and how to manage conflict through negotiation and mediation.